Frequently Asked Questions

Find answers to common questions about our swim programs, lessons, bookings and policies. If you cannot find what you need, our team is happy to help.

1. What programs are offered?

We are proud to be able to offer swimming education to all ages and abilities. We offer lessons to babies from 4 months to 3 years old in our parent-child program, and from 3 years old through to adults in learn to swim and beyond. 

Research has shown (Griffith University 2013) that children who participate in regular swimming lessons at an early age have a competitive edge across all developmental areas:
* Intellectually, they were six months ahead of their peers in counting and mathematics reasoning.

* Physically, they were seven months ahead in motor development.

* Socially, they were 15 months ahead in socio- and emotional development.

In addition to these benefits, our program emphasises safety and survival skills such as breath control, submersion, safety circles and back floating. Ultimately, children who are comfortable and confident in the water at an early age are better prepared in the case of an emergency.

Coming to swimming lessons once a week, on a year round basis, is awesome for swimmer progress. Swimming every week, all year round, will see your child really develop and get the most out of the fun programs we offer.

This is a difficult question to answer, however, we understand that it is an important one for our families.

The average child who begins lessons with us as a 3-year-old, is generally able to swim one kilometre by the age of seven. Over 80% of our customers swim all year round, which is a key factor in helping achieve this outcome.

We pride ourselves on fast progress and have Deck Supervisors assigned to assist if at any point a swimmer has been at the same level for a while or is finding a skill a little difficult.

The Deck Supervisors will talk to you about some strategies to help them move forward and will work with your teacher to ensure your swimmer continues to progress. We will always offer extra support to those who need it.

Our times and days do vary depending on our location, but we run year round (45 weeks of the year) closing occasionally for pool maintenance and for Christmas holidays. Check out the location pages to see specific operating hours of the venue near you.

We offer a 30-minute lesson once a week for our Parent / Child Lessons and our Learn to Swim Programs from level 1 to level 10. From level 11, classes run from 45 minutes to 60 minutes (level dependant). You can also choose to swim more than once per week and our holiday programs are run over consecutive days.

We offer payments via direct debits. These run on a monthly schedule meaning your payments are smoothed out over the period, so no bill shock! It also means your current class time and day is guaranteed and we have no lock in contracts.

We offer unlimited make-up classes. We understand that sometimes things pop up and you may not be able to make it to your regular lesson. That’s why we offer unlimited make-up lessons. Simply let us know at least 30 minutes before your regular lessons scheduled start time and you will receive a make-up token for the missed class.

So, as long as you’re currently booked into permanent lessons, your fees are up to date and you let us know at least 30 minutes before the scheduled start time of your class, you’ll receive a make-up token with 6 months to use it!

While most other swimming lessons in Australia are run on a term-by-term basis, we run a year round system. This means we take registrations at any time throughout the year. You can even book in today!

The first step is to book a free assessment, so we can find the most appropriate class for your swimmer’s level in relation to our program. If you are looking to register your baby, from 4 months to 3 years old, no assessment is required. 

To book today, click here.

We provide all equipment and teaching aids your child will need to have a great, fun lesson.

Your swimming bag should include; 

  • towel
  • bathers
  • goggles (if your swimmer has their goggle licence) 
  • little ones under three years are also required to wear a swim nappy

In the event of cancelling a child’s place in the program, the remaining credit will be held toward future lessons. The credit will be pro-rated from the time of notification.

Deck Supervisors are the super friendly staff on pool deck. They are there to answer any questions you have about your swimmer’s progress, or about our program. They support our teachers in the pool in order to provide you great lessons. They love to talk swimming, so please see them if you have any queries.

Still have a question?

Our friendly team is here to help. Get in touch and we’ll be happy to assist you.

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